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Roadside Assistance Membership Questions
AAA has a different rate for every region. (Generally, this is defined by state boundaries, but some states have multiple regions and some regions have multiple states.)
In most areas, our rates are within a couple of dollars of AAA’s rates, if not cheaper. In those areas where we are more expensive, we will honor a price match. The programs must match and the policies have to be the same. For example, we cannot match their 200-mile programs, at all.
We do not match special promotions. Exceptions can be made, but are not guaranteed.
The customer/member is required to provide us with price match information. You can send this to us via fax, email, or mail. You may also send a URL or a copy of the renewal form with the pricing and program information. In most cases, we will issue you a credit of the difference. If you send us the information first, we can enroll you over the phone at the matched rate.
We can match rates for our renewing members as well, but the member will need to provide us with the current rates for their region.
We will provide you with a membership number and the 24/7 roadside assistance number upon joining. The roadside assistance number can be accessed by our voicemail phone tree as well. If you need service, call the 24/7 phone number and tell us who you are, what you need, and where you want to go. We will take care of the rest. No reimbursement process required. You must be with the vehicle at the time of pick up.
It takes three business days to activate membership. You may also choose a later start date. We do not cover breakdowns that occur before you become a member or occur outside of active contract dates.
You can upgrade your membership online only at the time of renewal. Otherwise, you will need to call customer service to make any changes to your membership.
All changes take three business days to take effect.
You can make these types of changes at the time of renewal. Otherwise, you will need to call customer service to add additional drivers to the membership. Your membership must be in good standing without excessive usage to add an associate mid-contract year. All changes take three business days to take effect. Dogs are not eligible. You must be a legal driver to be on a membership.
Associate members are defined as family members who live in the same household, including domestic partners, as the primary member. Children living away from home between the ages of 16-25 are also eligible to be an associate on a membership. You may have up to 3 associates on one account.
If you have a damage complaint due to a service provider, please contact the 24/7 call center first. If you have a general service-related complaint, please call or email your comments to us at 866-238-1137 or to club@betterworldclub.com.
We welcome all feedback as it helps us maintain a high level of service for all members.
As part of our conservation mission, we do not automatically send you materials unless you request them. A card is not required to receive service. All you need is your member number and the 24/7 roadside assistance number found on the confirmation email you receive upon joining. This information is also available on the member-site. We are happy to mail you the information if you prefer, which will arrive 7-10 business days after the request is made.
We welcome all feedback as it helps us maintain a high level of service for all members.
You may cancel your membership at any time by calling 1-866-238-1137 or writing to our Membership Office. We offer a full refund if you cancel within the first 30 days if you have not used any service calls. We will provide a prorated refund of unused membership dues calculated from the cancellation date, less the value of services rendered since the date of your enrollment or last membership renewal, whichever is more recent, except in CA, MD, MA, MT, MS, OK, NV and WY where these deductions are not applied. Upon termination of membership for whatever reason, all membership benefits will terminate. This includes benefits for all listed associates.
In order to maintain fair and reasonable membership dues for all members, the Club reviews all unusual frequency of claims on the basis of average member claims. Usage determined by the Club to be excessive may result in limitations of the number of claims allowed, a downgrade, non-renewal, or cancellation of membership.
We welcome all feedback as it helps us maintain a high level of service for all members.
You will have to wait for the three-day waiting period for the membership to be reactivated. In some cases, you may be required to pay a late fee.
We welcome all feedback as it helps us maintain a high level of service for all members.
24/7 Nationwide Auto Roadside Assistance
Yes, BWC has coverage available in all 50 states as well as in Canada. We contract with one of the largest networks in the country and our coverage area is comparable to that of AAA.
Our average response time is about 45 minutes. We always strive for a goal of 30 minutes in urban areas and 60 minutes in rural areas. Of course, response times will vary according to weather, traffic, and accessibility of the location.
We cover automobiles, motorcycles, bicycles, and RVs. We cover you in any vehicle, provided you have the corresponding coverage. Service is intended for personal use only. Commercial vehicles will not be covered unless you have the fleet program. For fleet, information click here.
Vehicles that are not covered include taxicabs, tractors, boats, ATVs, public conveyance vehicles on display for sale or other purposes, vehicles used in competition, etc.
Not many. The device is rather inefficient. At this time it will take about 30 minutes to give the car a charge for approximately a 5-mile range. If you require a charge for an electric vehicle, we will tow you to a charging station or home. The tow will not be covered if you intentionally run out of charge.
No, it takes 3 business days to activate a membership. We do not cover breakdowns that occur before you become a member or occur outside of active contract dates.
Each member is entitled to four service calls for the membership year. Service calls are not transferable and will not roll over into the next year if you do not use them. If you use all of your service calls, you cannot buy a second membership to receive more service calls. Roadside assistance works like insurance and if members only joined when they needed service, our prices would have to be much higher.
If you need more than 4 service calls we can still dispatch service, but you will be responsible for payment of the service. You cannot renew early or purchase a second membership to obtain additional service calls.
We will cover the hookup fee and the first 5 miles of towing. You will be quoted the per-mile rate, which is usually between $3-$12 a mile, paid directly to the responding provider. In some urban areas, the fees will be higher.
You must be present with the disabled vehicle to receive service. Service providers cannot provide assistance to an unattended vehicle. You may be able to work with the service provider directly to obtain an exception.
You must call our emergency roadside assistance line for service first to be eligible for a full refund. If we are unable to dispatch, you will be authorized to file a claim. All other requests are subject to a price cap of $50 Basic/ $100 Premium. Please call or email us to receive a copy of the claim form, or you can access one online by logging into the member portal.
We do not offer battery delivery as we cannot guarantee the quality of the battery that will be delivered. We can provide a jumpstart, or tow you to a place where you can get a replacement.
In the event of an accident, please contact your auto policy carrier. Towing is often covered under auto insurance policies and is the responsibility of the party at fault. If roadside assistance or towing is required the local law enforcement official on the scene will usually arrange for service. If not, please call 1-888-732-1427 for dispatch of a service provider. You may submit your receipt for reimbursement but you will be capped at $50 or $100 depending on the benefit limit.
We will only provide one tow per incident. You can be towed home or to a repair facility.
With BWC, you can call for Roadside Assistance for any car you’re traveling in, even if you are a passenger in a friend’s vehicle or driving a rental car. (Please note that many rental car companies have their own roadside plans.)
24/7 Nationwide Bicycle Roadside Assistance
The Bicycle program is primarily a ride service. If you break down on your bicycle, we will pick you and your bicycle up and give you a ride to where you need to go.
Depending on the bicycle and availability, a flatbed truck, large pickup, van or SUV will be dispatched that can accommodate a passenger and a bicycle.
No. You must be accessible by road.
No. As of 7/13/2013 we are no longer offering bicycle insurance for personal injury, liability, or property damage.
You are entitled to two service calls specifically for your bicycle. You are eligible for up to 30 miles of transportation per call. If you need more than 2 service calls or need to be towed more than 30 miles, we can still dispatch service, but you will be responsible for payment of the service/any overages.
In general, no. However, mobile bicycle mechanics are becoming more common so we may be able to assist you with a mobile repair if you live in an area with mobile mechanics. However, these services are generally scheduled and not available for immediate needs.
Travel Services and Maps
Yes, we carry a wide variety of maps. We have city, state, regional, bicycle and Canadian maps. You can order online or over the phone. We ask that you give us 2 weeks to get them to you via USPS. A total of 10 free maps per year are available per membership.
Trip routings provide turn by turn driving directions. We can email them to you, or send it to you via USPS. Please allow 2 weeks for the route to arrive in the mail and seven to ten business days for your route to arrive via email.
No. Better World Club has been told that Amtrak is no longer able to make new discount partnerships per instruction by the Congress that it operates more as a viable private corporation. Some groups that previously had access to discounts on Amtrak train travel saw their discounts revoked. Amtrak offers its best discounts to travelers that book train travels 14 days or more in advance of their departures. The discount for booking 14 or more days in advance is greater than ANY discount offered by a group that maintains a discount partnership with Amtrak.
Yes, we offer travel insurance. To obtain a quote, please fill out this form.
Yes. Most of our hotel discounts are through Last Minute Travel. Normally, membership to their travel club is $50 a year, but BWC members receive this discount for free as part of their membership.
Auto Insurance
Currently, we can provide quotes for MA, CA, OR, and AZ and are working towards covering more states. Please email us if you would like us to inform you when we have coverage in your area.
While many insurance companies offer roadside assistance, your insurance premium may go up as a result of using the service. And no insurance company we know of offers green roadside assistance.